FAQs

How much are the shipping costs within Germany?
How much are the shipping costs to other countries?
Where can I find the invoice for my order?
Can I track my package when it was shipped?
Where can I redeem a coupon?
How can I pay?
I am not a PayPal customer, can I still choose debit or credit card?

How much are the shipping costs within Germany?
Within Germany we charge a shipping and handling fee of 8.50 €. From an order of 120.00 € we offer free shipping.

 

How much are the shipping costs to other countries?
These are based on the products ordered and the weight and number of packages.

If you have entered the desired articles and view the shopping cart, then click on "Delivery Country" and select the desired country. The shipping costs will then appear in the financial statements.

Should your country not be in the list, we will calculate the shipping costs for you individually. Then please press the "quote" button, enter all the required data and send it. We will then email you an individual offer.

 

Where can I find the invoice for my order?
The invoice can be found in your package. You also have the option of viewing the invoice in your customer profile under "My Orders".

 

Can I track my package when it was shipped?
You will receive the UPS tracking link with you shipping confirmation. You just have to type at Google or UPS website, then you will be informed about the current transportation status of your package.

 

Where can I redeem a coupon?
After entering the desired products, you can view your shopping cart. There is also a field "Add Coupon". Enter the code here and press arrow at the right of the box. Afterwards, the reduced total is displayed and you can proceed to checkout.

 

How can I pay?
In advance, cash on delivery, Paypal, credit card or via debit card.

 

I am not a PayPal customer, can I still choose debit or credit card?
Just select PayPal as a payment method and click on “I'm not a PayPal customer". You can now pay directly and securely by debit or credit card.

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